Shockingly bad service. The branch doesn't offer the collection and delivery services that are promised on the website. They were late both times, tried to charge a higher price and gave completely conflicting information. Won't ever use them again.
Absolutely inept customer service and care. Made a booking to pick up a car on the 14th September at 1.15pm, made payment and gave all the details. Arrived at EuropCar London Enfield at 11.30pm and was told that there was no physical car here present available until Monday even though reservation and payment had been confirmed. The staff at the branch were extremely unhelpful and provided only one alternative which was to wait till Monday the 17th. Rang through reservations team and customer service multiple times with no resolution from either end and no alternatives given. Ended up leaving empty handed at 1pm with two hours wasted and no car or alternative given despite exhausting all options. Dissapointed, disgusted and appalled with the level of customer service and car this car company pretends to uphold. Would not recommend this car company for anyone, to any colleagues, acquaintances or friends, and not even to my enemies. Absolutely disgusting experience locally from branch level to reservations. Please for the love of God please spare yourself the distress and just rent from any other company. Ruined my travel trip from the get go and would not wish this experience on anybody.
Rented a car this brunch about a month and half ago, and really the customer service ive recieved from a guy called Sadik Farah i guess was his name was the best, second to none, and beyond compare i have ever recieved from any car rental companies including other eurocar branches such as heathrow branch and others which i have rented cars before. And also his colleagues and manager all of them which i can not remember their names now were and had world class attitude and service towards to me and others who were there like me that day. Thank you so much all of you guys out there and looking forward to come again and rent a nice car like last time and also bring any members of my family and friends who want to rent a car.Abdimalik Omar.
I need to return the car on Friday but was going to be late, they don't have a key box to return the vehicle, where as other branches do. Now I need keep the vehicle another two days for nothing, as I'm working all day again. Never again!
Great car hire company. Nice staff
Europcar London Enfield is a UK Car Rental based in Hertford, East of England. Europcar London Enfield is located at 428 Hertford Rd, Enfield EN3 5QS, UK.
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