If you have an item requiring specialist dry cleaning, avoid this place. I took in an expensive down puffer jacket which got wet on the day, requiring specialist dry cleaners, and in fact read the label to the person at reception to query whether they offered the service. The guy confidently assured me they were able to dry clean my jacket as directed by the label. Days later, they texted me to say in fact they were not specialist dry cleaners and would have to send my jacket off to a third party dry cleaners, I would have to wait 2 weeks for the dry cleaning and pay double the agreed fee. To make matters worse, the jacket would sit there for a further 5 days for collection by this third party company. The water damage caused to the jacket because it was left wet for days will now be irreparable. When I tried to make a complaint I was simply dismissed with a text to collect my garment. Customer service was appalling and unprofessional. The problem when damage like this is caused by dry cleaners is the consumer having to prove reasonable care was not taken, often involving a costly process.
More expensive than I was quoted when I came to collect but a reasonable alteration made
Great service.
This is a fantastic and specialist dry cleaner. I have been using this dry cleaner for 20 years and have never had a problem. The man is a genius!!! Anytime I ever spill anything down me, which is quite a lot, I never worry because I know Raj (the owner) will fix it. I would highly recommend Sovereign Dry Cleaners to everyone!!!
I used this cleaners to have my 4K wedding dress dry cleaned. Raj the owner (very sure of himself) called and said there was a problem with the dress. The dress was ruined! He told me that the coating on the detail on the front had come off and stained the dress and also the beading detail on the back of the dress had broken. I actually got married in France and was having another reception in England where I wanted to wear the dress again. He assured me that he could rectify the problem, but couldn't get the dress ready until the day before the reception. I trusted he was going to rectify the problem as he was so convincing. When I collected my dress it wasn't fixed! The staining was still on the front and the beading on the back was considerably shorter. Raj has blamed the manufacture although he told me in a conversation that he read the care label after the clean (he had been doing the job for many years and knows what he is doing). The dress has been looked at by the manufacture and they have clearly stated that the dress was dry cleaned the wrong way. I am now going to seek legal advice as my wedding dress is ruined!
Sovereign Dry Cleaners is a UK Laundry based in Hertford, East of England. Sovereign Dry Cleaners is located at 8 Evron Pl, Hertford SG14 1PA, UK.
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