I booked a road trip to America with Freedom Destinations. Everything went as planned. They listened to what I wanted and got me a good deal. I would recommend!
Thank you to everyone at Freedom Destinations for taking the hassle out of our holiday. Everything ran so smoothly and the staff could not have been more helpful. Great to find a company you could speak to rather than another online company who you can never contact. Makes such a difference. Thank you
Poor aftercsre Would not use again .or recommend
Our holiday to South Africa was expertly planned, we had an amazing time, however our planned and paid for Cape Town Tour was not booked by Freedom Africa. This we saw as a mistake, so we took the tour with another company, knowing we would be reimbursed on our return. We are appalled as this was not the case, even though I provided ALL the information / itinerary/ costing/ ,sent to me by our personal holiday consultant, who did an excellent job on their own headed paper, I was told by customer service's that this tour did not appear in any of the paperwork AFTER my first quotation from the planner, therefore I provided ALL the paperwork 4 in total, which shows our tour was planned, was costed, was paid, however this company are dishonest, by choosing to ignore this their own paperwork, sent to me !!. It all went wrong when the holiday planner passed the information to admin, who did not book this Tour, although within the itinerary it is booked !! After, reading other reviews regarding Freedom Destinations concerning " cash "not being returned to customers, please be aware of this all you people ,if it is Africa you would like to visit, give " Imagine Africa " a try, this is who we are using next time. Mistakes are made by everyone, but we feel Freedom Destinations , will not treat you with honesty and integrity, where money is concerned, this certainly is not customer CARE !!.Our holiday was wonderful, however there is a huge problem concerning the Admin and customer services, who choose to deny they got it wrong, so will not reimburse the paying customers. Shame on you Freedom Destinations.
Don't know who the previous two people were or what they are all about! We went with Freedom Australia last year for 6 weeks. The trip included the following; stopovers on the way out and return in Singapore, staying with friends in Perth and Melbourne during the trip, car hires, train journeys, internal flights, hotel or self catering accommodation as we visited Perth, Adelaide, Melbourne, Sydney, Cairns, Brisbane, The Sunshine and Gold Coasts; they also organised trips and tours.All this was seamless without any problems whatsoever! None at at all, and believe me I would say if there was!!!I initially emailed them, then a consultant, Tanya (who was Australian) telephoned me and we discussed the finer details which was/is absolutely necessary. I thoroughly believe that this was the key to the seamless stress free trip we enjoyed as she covered everything, and suggested things I never thought of; for instance booking us in self accommodation that had clothes washing facilities, as she said six weeks is a long time and you will need clothes washed. How right she was.I should also say that after we did all this planning which initially was for 2017 we Changed our minds and pulled it forward to 2016. Was that a problem, not at all, in fact we saved money.If I was planning another trip like this I would have no hesitation of going with Freedom Destinations as we couldn't fault the. In any way
Freedom Destinations is a UK Travel Agency based in Hertford, East of England. Freedom Destinations is located at 18 Mead Business Centre, Mead Lane, Hertford SG13 7BJ, UK.
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